A family-run psychotherapy startup grew into a health care giant. It was a huge success—until the data breach and the anonymous ransom notes sent to clients.
Jere woke up on the morning of October 24, 2020, expecting what Finnish college students call normi päivä, an ordinary day. It was a Saturday, and he’d slept in. The night before, he had gone drinking by the beach with some friends. They’d sipped cheap apple liqueur, listened to Billie Eilish on his boom box. Now Jere (pronounced “yeh-reh”) needed to clear his head. He was supposed to spend this gray fall day on campus, finishing a group physics project about solar energy. The
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